Client Success Manager
Marathon Health
Customer Success Manager, SaaS Implementation
Golden Pear Funding
full-time
Posted on:
Location: Arizona, California, Colorado, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform.
- Oversee the implementation and configuration of our SaaS solutions, ensuring seamless integration with clients' existing workflows.
- Develop and maintain deep knowledge of our platform to effectively address client inquiries, troubleshoot issues, and offer strategic advice.
- Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement and optimization.
- Collaborate with cross-functional teams, including Sales and Product, to address client needs and drive continuous improvement.
- Develop and deliver training sessions and educational materials to help clients maximize the value of our platform.
- Monitor and report on key performance metrics, including customer satisfaction, usage patterns, and renewal rates.
- Proactively identify and address potential risks to client satisfaction and retention, implementing solutions to mitigate those risks.
Requirements
- Proven experience in SaaS software implementation, account management and platform configuration.
- Background in community health work is a plus.
- Strong problem-solving skills and ability to handle complex client issues effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in relevant software tools and platforms, including CRM systems.
- Bi-lingual English/Spanish preferred.
