Golden Hire

Customer Success Manager

• Monthly check-ins with mentees via video call to assess their progress
• Managing mentees' progress through the program's four phases
• Identifying and resolving obstacles encountered by mentees
• Coordinating with the Mentor Immo ecosystem and liaising with the internal team
• Driving client engagement and satisfaction through monitoring mentees' activities
• Building the CSM function, including creating processes and tracking tools

Customer Success Manager – Freelance

Manager

• Vous travaillerez en lien direct avec Shannen pour orchestrer les 5 pôles et sécuriser l'exécution au quotidien.
• Vous produirez et livrerez un dashboard hebdo complet pour la CEO.
• Vous animerez le weekly avec Shannen (highlights/lowlights, objectifs de la semaine) et le bi-weekly team.
• Vous gèrerez l'onboarding et l'offboarding des prestataires.
• Vous validerez le planning éditorial mensuel, vous assurerez que les briefs tournage sont prêts, superviserez les livrables de l'équipe contenu et monitorerez les KPIs reach et engagement.
• Vous prendrez certaines décisions opérationnelles en autonomie.
• Vous managerez l'assistante virtuelle, en lui assignant les tâches et en vérifiant les livrables.

Online Business Manager – Freelance

Financial Planning and Analysis

• Financial management & reporting: reliable and structured financial reporting (P&L, cash flow, KPIs)
• Overall performance analysis (revenue, margins, costs)
• Cash management: daily monitoring and forecasting
• Advise and support founders in strategic decision-making
• Secure tax-related matters and oversee legal aspects

Chief Financial Officer – Freelance

Project Manager

• You are the central point of contact for all client communications (Slack + calls).
• You turn client stress into confidence.
• You manage expectations precisely — what you promise, you deliver.
• You advocate for both the client's and the agency's interests.
• You create and maintain project timelines in Asana.
• You track deadlines, follow up with teams, and anticipate friction points.
• You prioritize issues as they arise and make real-time adjustments.
• You implement and improve processes: SOPs, documentation, and playbooks.
• You lead post-mortems after each challenge.
• You ensure smooth information flow between all departments.