Customer Success Manager – Freelance

Golden Hire

Customer Success Manager overseeing the customer journey for MentorImmo's real estate investment services. Working closely with mentor clients to ensure engagement and satisfaction.

Posted 6/6/2026part-timeRemote • 🇫🇷 FranceMid-LevelSenior💰 €2,500 - €3,000 per monthWebsite

About the role

Key responsibilities & impact

Monthly check-ins with mentees via video call to assess their progress
Managing mentees' progress through the program's four phases
Identifying and resolving obstacles encountered by mentees
Coordinating with the Mentor Immo ecosystem and liaising with the internal team
Driving client engagement and satisfaction through monitoring mentees' activities
Building the CSM function, including creating processes and tracking tools

Requirements

What you’ll need

3–5 years of experience in a Customer Success, Account Manager, or premium client management role
Proficiency with Notion (CRM management, dashboards, project tracking)
Comfortable using Slack and video conferencing tools (Teams, Zoom, etc.)
Fluent in French, both written and spoken

Benefits

Comp & perks

100% remote
Flexible working arrangements
Three seminars per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM managementproject tracking

Soft Skills

client engagementproblem-solvingcommunicationmentoringcoordination