Golden Hippo

eCommerce Customer Experience Intern

Golden Hippo

internship

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $17 - $20 per hour

Job Level

Entry Level

About the role

  • The eCommerce Customer Experience & Marketplace Insights Intern supports the Marketplace team by identifying customer insights, improving product education, and enhancing the customer experience across Amazon marketplaces.
  • Analyze Amazon customer reviews to identify recurring issues and root causes of customer dissatisfaction.
  • Evaluate high-performing competitive products to identify opportunities for improvement.
  • Identify opportunities for improved customer education through listing content and FAQs.
  • Collaborate with Supply Chain and Marketing teams to align promotional calendars with inventory availability.
  • Monitor marketplace response-time KPIs to help maintain a 99% positive seller rating.
  • Develop post‑purchase engagement approaches within Amazon’s platform limitations.
  • Assist in resolving complex customer issues such as shipping delays or product quality concerns.
  • Evaluate and improve goodwill refund processes.
  • Assess listings for optimization in AI-driven discovery environments including Amazon Rufus

Requirements

  • Currently pursuing a Bachelor’s degree in Business, Marketing, Data Analytics, or related field.
  • Coursework or projects involving research, analytics, or customer insights.
  • Strong analytical and problem-solving skills.
  • Ability to synthesize large volumes of customer feedback.
  • Strong written and verbal communication.
  • Attention to detail.
  • Cross-functional collaboration.
  • Interest in eCommerce and marketplace trends.
Benefits
  • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
  • Professional development opportunities with mentorship, continuous learning programs, empowering you to progress and excel in your career.
  • Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticscustomer insightsproduct educationcompetitive analysislisting optimizationKPI monitoringpost-purchase engagementgoodwill refund processesAI-driven discovery
Soft Skills
analytical skillsproblem-solvingcommunicationattention to detailcross-functional collaboration