Golden Gate Regional Center (GGRC)

Intake Specialist, Bilingual – Spanish Required

Golden Gate Regional Center (GGRC)

full-time

Posted on:

Location Type: Hybrid

Location: San Mateo • California • United States

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Salary

💰 $53,481 - $64,177 per year

Job Level

Junior

About the role

  • The Intake Specialist acts as the first point of contact between potential Early Start and continuing clients and the Regional Center.
  • Provide basic information on services and secure information to determine eligibility requirements and potential services.
  • Travel to offices and meetings throughout the Bay Area.
  • Solicit all intake information from applicants for GGRC services and refers qualified clients to Assessment Team.
  • Input intake information and notes into system.
  • Confirm client’s “first time” status in Regional Center system.
  • Provide general information and referrals regarding resources and services to clients and callers.
  • Explain GGRC procedures and policies, including legislation and due process rights.
  • Refer to other community resources, when indicated.
  • Assure that required timeframes and policies and procedures are met.
  • Maintain database of calls and documentation of applicant’s inquiries.
  • Completes and maintains all required forms, documentation and reports according to regulations and procedures.
  • Determines place of residence in accordance with guidelines.
  • Review and determine appropriateness of applications for service.
  • Maintain information and referral services.
  • Complete Monthly statistics.
  • Assist in determining referrals for outreach services.
  • Provide administrative support to unit as needed.
  • Participate in special projects, and assist with additional duties or tasks, as assigned.
  • Maintain all client information as confidential in compliance with HIPAA and the California Lanterman Act.

Requirements

  • Bachelor’s Degree in a human service field, preferably social work
  • 1+ year client interaction and evaluation experience.
  • Work experience with developmentally disabled.
  • Experience in the field of Early Childhood Development desired.
  • Case Management experience preferred.
  • Experience in multi-cultural settings and/or multi-lingual capacity.
  • Able to speak clearly and be understood by native Spanish speakers and to understand relevant spoken/written dialects, as appropriate.
  • Good interview skills and ability to assess individual needs and input detailed notes into system while interviewing.
  • Excellent communication skills in producing documents in a business manner and conveying complex information in a clear, concise and professional manner.
  • Familiar with issues associated with working with developmentally disabled.
  • Familiar with MS Office and Adobe products.
  • Able to operate basic office equipment.
  • Time management and organizational skills.
  • Initiative and decision making.
  • Customer and detail oriented.
Benefits
  • Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
  • 10% employer contribution to a 403(b) retirement account to help you save for the future!
  • 13 vacation days, 15 sick days, 10 paid holidays, 6 personal days and up to 5 paid days for continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client interactionevaluationcase managementinterview skillsneeds assessmentdocumentationdata entrystatistical reportingmulti-lingual capacityknowledge of HIPAA
Soft Skills
communication skillsorganizational skillstime managementinitiativedecision makingcustomer orientationdetail orientationability to work in multi-cultural settingsinterpersonal skillsproblem-solving
Certifications
Bachelor’s Degree in human servicessocial work degree