IT Business Analyst – SaaS Solutions
Golden Gate Regional Center (GGRC)
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $75,518 - $90,621 per year
About the role
- Collaborate with business stakeholders to gather and document requirements for SaaS solutions
- Analyze business processes and identify opportunities for improvement through technology solutions
- Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning
- Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems
- Ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirements
- Conduct market research to identify the best SaaS solutions that meet the company's needs
- Develop and maintain documentation for business processes, requirements, and SaaS solutions
- Provide training and support to end-users on SaaS applications
- Monitor the performance of SaaS solutions and recommend enhancements as needed
- Stay up to date with the latest industry trends and technologies
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in Information Technology, preferably in SaaS solutions
- Experience in nonprofit, healthcare or human services environments is preferred
- Proven experience as a Business Analyst, preferably with a focus on SaaS solutions
- Strong knowledge of SaaS platforms and business analysis methodologies
- Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred
- Experience in system administration within SaaS environments
- Understanding of Single Sign-On (SSO) concepts and implementations
- Knowledge of REST APIs and system integrations
- Understanding of accessibility and data privacy principles
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
Benefits
- Medical and Dental benefits with a generous employer contribution
- Additional employer paid Life, Disability and Vision coverage
- 10% employer contribution to a 403(b) retirement account
- 13 vacation days
- 15 sick days
- 11 paid holidays
- 6 personal holidays
- Up to 5 paid days for continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionsbusiness analysis methodologiesSCIMsystem administrationSingle Sign-On (SSO)REST APIsdata privacy principlesaccessibility principles
Soft skills
communication skillsinterpersonal skillsproblem-solving skillsanalytical skills
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Information Technology