GOL Linhas Aéreas

Operations Analyst – Junior

GOL Linhas Aéreas

full-time

Posted on:

Location Type: Hybrid

Location: Barueri • Brazil

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Job Level

Junior

About the role

  • Identify improvements in daily routines that enhance process efficiency.
  • Perform and manage the administrative and operational activities of Smiles Viagens' operations coordination, focused on customer service and support for the CRC team.
  • Ensure courteous, clear, and efficient service, guaranteeing an excellent customer experience.
  • Support requests for hotel reservations, packages, and services;
  • Interface with support teams of our hotel, air-package/airline + Gol and services suppliers;
  • Handle re-accommodations when necessary;
  • Provide service through B2B and B2C channels;
  • Manage flight reservations: reservation adjustments, cancellations, changes, issuance and reissue of airline tickets in GDS systems (Amadeus, Sabre and NDC);
  • Verify fare rules, baggage policies, allowances and fare conditions;
  • Monitor GDS queues;
  • Manage the re-accommodation email inbox;
  • Act as a point of contact between the tour operator and airlines to resolve specific cases;
  • Serve as the focal point for land service requests (hotels and services);
  • Provide technical support on fares, rules and processes;
  • Assist end customers with purchase requests, changes, rebookings, refunds and ticket information;
  • Provide emergency support to B2B/B2C channels.

Requirements

  • Completed higher education (Bachelor’s degree).
  • Ability to work well in a team.
  • Proactive attitude.
  • Intermediate Microsoft Office skills.
  • The following are considered a plus: Sabre, NCD, Amadeus, Interact, Jira, Infotera.
Benefits
  • Health insurance;
  • Dental plan;
  • Group life insurance;
  • Meal allowance (vale-refeição);
  • Food allowance (vale-alimentação);
  • Transportation voucher;
  • Gympass or Totalpass;
  • Partner benefits club with hundreds of affiliated companies;
  • Birthday day off;
  • Profit-sharing (PLR).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDS systemsflight reservationsreservation adjustmentscancellationschangesissuance of airline ticketsfare rulesbaggage policiesticket informationemergency support
Soft Skills
customer serviceteamworkproactive attitudecommunicationproblem-solvingorganizational skillsinterpersonal skillsefficiency improvementcourtesysupport
Certifications
Bachelor’s degree