Senior Customer Success Executive
Goji
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Support client onboarding to ensure a smooth and positive start
- Drive product adoption and promote growth from existing clients
- Proactively monitor customer health, anticipating client challenges
- Build strong relationships with key stakeholders
- Support the RFP/RFI response process
- Assist in partnership development and operational implementation
- Develop expert knowledge of the Goji platform for platform demos
- Produce materials to support sales cycles and client adoption efforts
Requirements
- 3+ years of experience in Customer Success or related fields
- Client onboarding experience
- Ability to drive product adoption and promote growth from existing clients
- Proactive health monitoring skills
- Strong relationship building skills
- Experience in RFP/RFI coordination
- Partnership development and implementation skills
- Expert knowledge of the Goji platform for demo deliveries
- Production of high-quality client-facing materials
Benefits
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year;
- One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client onboardingproduct adoptionRFP coordinationRFI coordinationpartnership developmentoperational implementationGoji platformclient-facing materials production
Soft Skills
proactive health monitoringrelationship building