GoHenry

Platform Engineer

• Design, implement, and own infrastructure systems end-to-end, from initial design through to production operation.
• Write high-quality, well-tested infrastructure code using Terraform, Helm charts, and CI/CD pipelines, actively contributing to team-wide standards.
• Take ownership of complex production incidents—diagnosing, resolving, and driving blameless post-incident reviews to prevent recurrence.
• Contribute to architectural discussions with well-reasoned proposals backed by practical experience.
• Stay current with the cloud ecosystem and bring concrete, considered recommendations for tooling and approaches to the team.
• Maintain a consistently high bar for scalability, resilience, and reliability across your areas of ownership.
• Implement and improve observability using meaningful metrics, structured logging, and actionable alerting that surfaces real signals.
• Ensure all infrastructure is version-controlled, reviewable, and reproducible, following infrastructure-as-code principles throughout.
• Design and operate systems with security and compliance in mind—ensuring adherence to industry best practices and supporting audit requirements such as PCI-DSS and SOC 2.
• Work closely with tech squads to help them consume platform capabilities effectively and unblock their delivery.
• Partner with backend, data, and security engineers to align on shared infrastructure patterns and standards.
• Communicate clearly about infrastructure changes, risks, and ongoing work to the teams that depend on the platform.

Senior Platform Engineer

Customer Success Manager

• Partner with development squads, Marketing, Customer Support, and Legal to own campaigns from inception to execution and iteration
• Manage GoHenry's CRM channels – email, push and SMS
• Define and build campaigns with clear hypotheses, KPIs, and segmentation strategies based on user behaviour and data signals
• Collaborate with Data Engineering and Data Analytics to build robust data flows
• Implement and scale testing frameworks (e.g., A/B, MAB) to improve performance
• Monitor performance at the campaign and cohort level; translate insights into action and iteration
• Develop a deep understanding of GoHenry products
• Continuously review and assess CRM processes and workflows
• Maintain a roadmap of key projects and priorities
• Coach and develop our CRM Executive

Senior Platform Engineer

CRM Manager