Manager, Application Services
GoHealth Urgent Care
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption.
- Manage routine maintenance, patching, and system updates to maintain performance and security.
- Monitor system performance and proactively address issues to ensure high availability and reliability.
- Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness.
- Lead and mentor Workday analysts, fostering a collaborative and high-performance culture.
- Provide ongoing training and development opportunities to keep team skills current.
- Conduct performance evaluations and provide feedback to team members to support their growth.
- Identify and address skill gaps within the team, providing training and development opportunities as needed.
- Develop and implement strategic plans for Workday application services that align with organizational goals.
- Lead the execution of strategic initiatives to enhance Workday performance and support.
- Ensure alignment of Workday services with business objectives and priorities.
- Support governance processes and maintain an accurate inventory of Workday-related applications.
- Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders.
- Manage small to medium projects as needed.
- Drive innovation in Workday application services by exploring new technologies and methodologies.
- Implement continuous improvement initiatives to enhance application support processes and practices.
- Encourage a culture of innovation and creativity within the team.
- Build and maintain strong relationships with key stakeholders to understand their needs and expectations.
- Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication.
- Gather feedback from stakeholders to inform improvements in Workday services.
- Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services.
- Identify and mitigate risks related to Workday support and administration.
- Ensure compliance with regulatory requirements and organizational policies.
- Develop and implement risk management strategies to protect Workday services.
- Prepare for and manage audits related to application compliance and data security.
- Develop and maintain performance metrics and KPIs to monitor the health of Workday application services.
- Provide regular reports to senior leadership on application performance and support activities.
- Use data-driven insights to inform decision-making and drive improvements.
- Allocate resources effectively to ensure the successful delivery of Workday application services.
- Manage budgets and ensure cost-effective use of resources.
- Balance competing priorities and adjust resource allocation as needed.
- Ensure a customer-centric approach to Workday support, prioritizing user satisfaction.
- Address user concerns and issues promptly and effectively.
- Implement feedback mechanisms to gather user input and improve Workday services.
- Stay current with industry trends and best practices in Workday support and administration.
- Provide thought leadership on the adoption of new technologies and methodologies.
- Lead the implementation of new tools and technologies to enhance Workday services.
Requirements
- 8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce.
- 5+ years of experience in ERP solutions
- 5+ years of experience in Workday HCM and/or FINS
- 5+ years in a leadership role, managing teams and driving cross-functional collaboration.
- Strong understanding of change management and agile processes
- Workday Certifications (HCM, FINS, Reporting, Security)
- Familiarity with HR, Financial and/or Accounting processes.
- Familiarity with Kainos products.
- Previous experience in health care industry.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WorkdayERP solutionsWorkday HCMWorkday FINSchange managementagile processesperformance metricsrisk managementdata-driven decision makingapplication compliance
Soft skills
leadershipteam managementcross-functional collaborationcommunicationmentoringinnovationcustomer-centric approachproblem-solvingtraining and developmentstakeholder management
Certifications
Workday HCM CertificationWorkday FINS CertificationWorkday Reporting CertificationWorkday Security Certification