GoFundMe.org

Strategic Account Manager

GoFundMe.org

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $133,500 - $200,500 per year

About the role

  • Serve as the primary executive-facing for Enterprise organizations
  • Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations.
  • Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams.
  • Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform.
  • Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment.
  • Identify whitespace, expansion, and cross-sell opportunities.
  • Translate customer goals into fundraising, usage and product adoption strategies
  • Anticipate strategic risks and competitive threats; develop and execute mitigation plans.
  • Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally.
  • Represent the voice of strategic customers internally and influence roadmap direction
  • Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives.
  • Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes.
  • Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

Requirements

  • 5+ years experience in Customer Success, Strategic Account Management, or Enterprise nonprofit consulting
  • Expertise in digital fundraising strategy and nonprofit executive communication
  • Exceptional presentation, storytelling, and relationship-building skills
  • Proven ability to lead complex renewals and strategic expansion conversations
  • Strong commercial acumen and comfort with forecasting and negotiation
  • Experience managing multi-threaded Enterprise accounts
  • A proactive, strategic thinker with a bias for action and executive presence
Benefits
  • Enjoy competitive pay and comprehensive healthcare benefits.
  • Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Participate in learning, development, and recognition programs to help you thrive and grow.
  • Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Make a difference through our volunteering program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital fundraising strategyforecastingnegotiationaccount planningdata-informed strategiescustomer partnership developmentrenewal strategycross-sell opportunitiesrisk mitigationCRM management
Soft Skills
presentation skillsstorytellingrelationship-buildingstrategic thinkingexecutive presencecommercial acumenproactive mindsetinfluencing skillscollaborationcommunication