Lead architecture, design, and implementation of ServiceNow solutions across multiple modules.
Own end-to-end solutioning for enterprise workflows, ensuring scalability and best practices.
Collaborate with stakeholders to define technical strategy and roadmap.
Provide technical leadership across ITSM, SecOps, IRM, ITOM, SPM, and CSM.
Design and implement advanced automation and AI-driven workflows.
Contribute to the development and integration of Agentic AI solutions within ServiceNow Ecosystems.

Requirements

10+ years of experience with ServiceNow.
Certified Technical Architect (CTA) or equivalent experience.
Strong expertise in multiple ServiceNow modules: ITSM (IT Service Management), SecOps (Security Operations), IRM (Integrated Risk Management), ITOM (IT Operations Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management)
Proven experience leading large-scale, enterprise-level implementations.
Strong understanding of workflow automation and platform architecture. Agentic AI Requirements (New Ask)
Experience designing or working with Agentic AI systems.
Knowledge of AI-driven automation, orchestration, and decision-making systems.
Familiarity with integrating AI into enterprise platforms (preferably ServiceNow).
Fluent Portuguese (mandatory).
Strong communication and stakeholder management skills.
Experience working with global teams and enterprise clients.
Ability to work in fast-paced, high-demand environments.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMSecOpsIRMITOMSPMCSMworkflow automationplatform architectureAgentic AI

Soft Skills

communicationstakeholder managementleadershipcollaborationadaptabilityproblem-solvingorganizational skillsteamworkstrategic thinkingtime management

Certifications

Certified Technical Architect (CTA)