Provide L1/L2 technical support during live events and tradeshows.
Analyze and troubleshoot lead insight data discrepancies using PostgreSQL.
Monitor product performance and respond to technical issues in real-time.
Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required.
Collaborate with the development team to escalate and resolve complex issues.
Document support cases and maintain knowledge base articles.
Perform data analysis to identify trends and potential product improvements.
Support customers across US timezones during peak event periods.

Requirements

3+ years of experience as a Technical Support Engineer.
Experience with React (frontend) and FastAPI (backend)-
Experience with PostgreSQL (database) — including writing and optimizing queries for data analysis and troubleshooting.
Hands-on experience AWS services (Step Functions, Lambda).
Proficient in Python.
Ability to implement quick fixes and minor product changes under pressure during live events.
Experience with L1/L2 technical support or customer-facing technical roles.
Strong problem-solving skills and ability to work under pressure during live events.
Excellent communication skills to explain technical issues to non-technical users.
Availability to work flexible hours during event periods (including evenings/weekends as needed).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PostgreSQLReactFastAPIPythondata analysistroubleshootingquery optimizationproduct fixestechnical supportL1/L2 support

Soft Skills

problem-solvingcommunicationability to work under pressurecollaborationflexibility