GoEngineer

Customer Success Manager

• Lead, coach, and develop the People Services team, setting clear priorities, expectations, and accountability.
• Serve as a trusted advisor to managers and leaders on employee relations, driving consistent, thoughtful, and compliant outcomes.
• Own and support HR operations, including policies, processes, and day-to-day employee lifecycle activities.
• Play a key role in HRIS implementation and optimization (including Workday or similar), ensuring data accuracy, training, and adoption.
• Evaluate and improve People processes to increase scalability, efficiency, and employee experience.
• Support compensation-related work, including job structure, data organization, and future compensation cycles.
• Partner cross-functionally with Payroll, Finance, Legal, IT, and business leaders to ensure alignment and compliance across U.S. and Canadian operations.
• Leverage data, reporting, and technology (including AI tools) to inform decisions and improve service delivery.
• Oversee the People Success ticketing system, ensuring timely resolution, workload balance, and continuous improvement.

People Success Operations Manager

General

• Perform installation of assigned additive manufacturing equipment for customers and support operator onboarding as needed.
• Provide on-site preventative and corrective maintenance to help customers keep equipment running effectively.
• Travel to customer locations in the Atlanta, GA region and, at times, to other locations as business needs require.
• Troubleshoot mechanical, electrical, and system-related equipment issues and work toward timely resolution.
• Build strong working relationships with customers through professional, responsive field service support.
• Serve as a point of contact during service events and help communicate status, issues, and next steps clearly.
• Collaborate with internal teams, including managers, technicians, and support resources, to resolve technical challenges.
• Use available manuals, internal documentation, and team knowledge-sharing tools to support effective field troubleshooting.
• Educate customers on Stratasys and FormLabs products and corporate initiatives.
• Evaluate, modify, print, and post-process 3D print benchmarks based on prospect data.
• Participate in hands-on training, shadowing, and ongoing learning to build proficiency across supported equipment.
• Contribute to a service culture centered on curiosity, continuous learning, and dependable customer support.
• Complete all administrative responsibilities related to customer service calls, including: Service reports, Expense reports, Weekly time reports, Tracking preventive maintenance and upgrade requirements.

Additive Manufacturing Field Technician

Outside Sales

• Proactively generate new opportunities through cold calling, outbound prospecting, and territory-based pipeline development
• Own and drive the full sales cycle, from initial outreach through close
• Position industrial and professional 3D printing solutions in partnership with internal technical and application teams
• Lead discovery conversations focused on customer goals, manufacturing challenges, and ROI
• Travel within your territory to deliver solution-focused presentations and demonstrations
• Build strong, long-term relationships with customers, partners, and internal teams
• Maintain accurate account, opportunity, and forecast data in our CRM (NetSuite experience is a plus)

3D Printing Territory Sales Account Manager

Account Executive

• Develop, manage, and grow client accounts by understanding business needs and presenting CAMWorks solutions to meet their requirements.
• Serve as the primary point of contact for clients, providing exceptional support and guidance throughout the sales and implementation process.
• Collaborate with the sales and technical teams to understand product offerings and translate complex CAM concepts into value-driven solutions for clients.
• Maintain a deep understanding of CAMWorks software packages and their applications within the manufacturing and SolidWorks environments.
• Conduct regular check-ins with clients to ensure ongoing satisfaction and identify opportunities for growth or additional services.
• Proactively address client concerns and facilitate solutions by working closely with internal support and development teams.
• Meet or exceed sales targets and performance metrics related to client engagement and software adoption.
• Keep abreast of industry trends and advancements to continually offer relevant insights and support to clients.

People Success Operations Manager

Additive Manufacturing Field Technician

3D Printing Territory Sales Account Manager

3D Printing Territory Sales Account Manager

Digital Sales Account Executive – CAM, Computer-Aided Manufacturing