Additive Manufacturing Field Technician

GoEngineer

Additive Manufacturing Field Technician providing on-site equipment installation and maintenance. Supporting customer with technical assistance and reliable machine performance in the Atlanta area.

Posted 6/25/2026full-timeSuwanee • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Perform installation of assigned additive manufacturing equipment for customers and support operator onboarding as needed.
Provide on-site preventative and corrective maintenance to help customers keep equipment running effectively.
Travel to customer locations in the Atlanta, GA region and, at times, to other locations as business needs require.
Troubleshoot mechanical, electrical, and system-related equipment issues and work toward timely resolution.
Build strong working relationships with customers through professional, responsive field service support.
Serve as a point of contact during service events and help communicate status, issues, and next steps clearly.
Collaborate with internal teams, including managers, technicians, and support resources, to resolve technical challenges.
Use available manuals, internal documentation, and team knowledge-sharing tools to support effective field troubleshooting.
Educate customers on Stratasys and FormLabs products and corporate initiatives.
Evaluate, modify, print, and post-process 3D print benchmarks based on prospect data.
Participate in hands-on training, shadowing, and ongoing learning to build proficiency across supported equipment.
Contribute to a service culture centered on curiosity, continuous learning, and dependable customer support.
Complete all administrative responsibilities related to customer service calls, including: Service reports, Expense reports, Weekly time reports, Tracking preventive maintenance and upgrade requirements.

Requirements

What you’ll need

Prior experience in a field service, maintenance, repair, or technical support environment is preferred.
Experience working with Stratasys and/or FormLabs printers is a strong plus.
Experience with other 3D printers or additive manufacturing equipment is also highly valued.
Transferable experience working on machinery such as CNC equipment, industrial printing equipment, automotive systems, motorcycles, or other electro-mechanical systems is welcomed.
Ability to work with tools, follow technical instructions, and perform hands-on troubleshooting.
Mechanical and electrical aptitude, with the ability to diagnose issues and think through repairs methodically.
Strong analytical and problem-solving skills.
Ability to learn technical systems, processes, and documentation in a structured way.
Effective communication and customer service skills in a field-facing role.
Organizational skills to manage travel, service calls, reporting, and follow-up responsibilities.
Practical, hands-on approach and strong curiosity about how things work.
Willingness to ask questions, learn quickly, and use available resources when troubleshooting.
Comfort working independently in the field for much of the time.
Ability to adapt to a fast-changing environment and shifting travel schedules.
Willingness to travel frequently, including overnight travel, with travel levels that may be high depending on service demand.
Ability to lift approximately 50 lbs. and safely handle parts and equipment components.
Candidates should be located within reasonable proximity of the Atlanta, GA area to support office access and field coverage when needed.

Benefits

Comp & perks

Participation in GoEngineer’s PTO program from day one of employment.
401(k) retirement plan with up to a 6% company match, 100% vested on day one.
Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions.
Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
Dental and Vision insurance
Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
Fertility, adoption, and family building benefits.
Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

additive manufacturing3D printingmechanical troubleshootingelectrical troubleshootingCNC equipmentindustrial printing equipmentdiagnostic skillstechnical supportpreventative maintenancecorrective maintenance

Soft Skills

analytical skillsproblem-solving skillseffective communicationcustomer serviceorganizational skillscuriosityindependenceadaptabilitywillingness to learnrelationship building