GODWIN'S GATORLAND, INC

Customer Support

• Support and maintain the parks point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly.
• Troubleshoot POS hardware/software and payment devices.
• Support Windows endpoints and Microsoft 365.
• Assist with basic network issues in a fast-paced, live operational environment.
• Opportunity to grow into systems administration/infrastructure paths.
• Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices).
• Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance.
• Provide Tier 12 onsite and remote support for staff.
• Respond to high-priority outages and participate in weekend/on-call rotation.
• Administer and troubleshoot Windows environments, including basic Active Directory user/group support.
• Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates.
• Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed.
• Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades.

I.T. Support Specialist – POS Systems