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GODWIN'S GATORLAND, INC

I.T. Support Specialist – POS Systems

GODWIN'S GATORLAND, INC

I.T. Support Specialist supporting and maintaining park point-of-sale systems and technology.

Posted 5/27/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 per yearWebsite

Tech Stack

Tools & technologies
JavaScriptSQLTCP/IP

About the role

Key responsibilities & impact
  • Support and maintain the parks point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly.
  • Troubleshoot POS hardware/software and payment devices.
  • Support Windows endpoints and Microsoft 365.
  • Assist with basic network issues in a fast-paced, live operational environment.
  • Opportunity to grow into systems administration/infrastructure paths.
  • Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices).
  • Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance.
  • Provide Tier 12 onsite and remote support for staff.
  • Respond to high-priority outages and participate in weekend/on-call rotation.
  • Administer and troubleshoot Windows environments, including basic Active Directory user/group support.
  • Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates.
  • Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed.
  • Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades.

Requirements

What you’ll need
  • 4 years of IT support experience (retail/hospitality/POS experience strongly preferred)
  • Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
  • Working knowledge of Windows, Active Directory, and Microsoft 365
  • Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
  • Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
  • Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
  • Strong troubleshooting, customer service, and communication skills
  • Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

Benefits

Comp & perks
  • excellent insurance
  • medical
  • dental
  • vision
  • 401K plus company match
  • vacation
  • PTOs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
POS systemspayment devicesWindowsActive DirectoryMicrosoft 365network troubleshootingscriptingPowerShellSQLTCP/IP
Soft Skills
troubleshootingcustomer servicecommunication