Support Agent
GoDutch
full-time
Posted on:
Location Type: Hybrid
Location: Amsterdam • Netherlands
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About the role
- Delivering a high-quality customer experience and supporting GoDutch’s growth by helping users get the most out of our product.
- Work closely with the Head of Operations and cross-functional teams to handle customer inquiries.
- Resolve issues efficiently and learn the fundamentals of customer support in a fast-growing fintech environment.
Requirements
- Ability to speak, write and understand in both English and Dutch.
- Support and assist customers by handling inbound questions via email, chat, and other support channels, resolving issues clearly, accurately, and in a timely manner.
- Troubleshoot and problem-solve by understanding customer issues, investigating product behaviour, escalating bugs or complex cases where needed, and following up until resolution.
- Maintain high-quality support operations by logging tickets correctly, keeping customer records up to date, and ensuring documentation and internal notes are clear and complete.
- Learn and improve continuously by building strong product knowledge, understanding common customer pain points, refining responses, and applying feedback to improve response quality and speed.
- Collaborate effectively by working closely with product, technology, and compliance teams, sharing customer insights, helping improve help centre content, and representing GoDutch professionally at all times.
Benefits
- Competitive compensation.
- Flexible and modern work environment from our vibrant office on Rokin, Amsterdam’s fintech avenue, right next door to Adyen.
- Strong team culture and free lunch because we build GoDutch together, with regular fun team events and moments to celebrate wins.
- Real, visible impact your work directly helps businesses save time, reduce admin, and grow. You see the results every day.
- All hardware including laptops, monitors, and everything you need to do great work from day one.
- Fast learning and personal growth in a high impact environment where ownership and initiative truly matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportproblem-solvingcommunicationcollaborationattention to detailcontinuous learningcustomer experienceinbound supportissue resolutiondocumentation