GOBHI

Call Center Specialist

GOBHI

full-time

Posted on:

Location Type: Remote

Location: Oregon • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Support with answering phones and responding to members
  • Perform computer data entry, inquiry requests, and provide clerical duties to support the Medical Brokerage Call Center
  • Data Entry of ride and billing information for completed rides
  • Maintain records and reports within areas of responsibility
  • Process incoming and outgoing mail
  • Prepare denial letters to CCO
  • Prepare and maintain records for quality control
  • Field incoming phone calls
  • Interview eligible clients to obtain sufficient information to take ride request
  • Provide timely ride assignments to providers
  • Assess eligibility according to program regulations
  • Document rides that providers are unable to provide and assist with arrangements for alternative service delivery
  • Take messages and route calls to other programs

Requirements

  • Minimum one year experience working in a call center or medical office setting
  • Superior Customer Service skills
  • Excellent communication skills, both verbal and written
  • Technology Savvy – proficient in Microsoft Office software and Google Suites
  • Strong and reliable internet connection
  • Flexible; able to multi-task in response to time sensitive and changing situations
  • Handles highly sensitive and confidential information
  • Positive attitude – ability to approach problems in a positive manner
  • Education – High School Diploma or equivalent
  • Bilingual in Spanish preferred but not required
Benefits
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP FSA, with a $500 employer contribution
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Cell phone and internet reimbursements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryrecord maintenancequality controlride request assessmentconfidential information handling
Soft Skills
customer servicecommunicationflexibilitymulti-taskingpositive attitude