GOBHI

Call Center Representative

• Support with answering phones and responding to members
• Perform computer data entry, inquiry requests, and provide clerical duties to support the Medical Brokerage Call Center
• Data Entry of ride and billing information for completed rides
• Maintain records and reports within areas of responsibility
• Process incoming and outgoing mail
• Prepare denial letters to CCO
• Prepare and maintain records for quality control
• Field incoming phone calls
• Interview eligible clients to obtain sufficient information to take ride request
• Provide timely ride assignments to providers
• Assess eligibility according to program regulations
• Document rides that providers are unable to provide and assist with arrangements for alternative service delivery
• Take messages and route calls to other programs

Call Center Specialist