Call Center Specialist

GOBHI

Call Center Specialist providing support for Brokerage Intake at Greater Oregon Behavioral Health, Inc. Responsibilities include data entry, phone support, and client eligibility assessment.

Posted 6/2/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Data Entry of ride and billing information for completed rides
Maintains records and reports within areas of responsibility
Processes incoming and outgoing mail
Prepares denial letters to CCO
Prepares and maintains records for quality control
Fields incoming phone calls
Interviews eligible clients to obtain sufficient information to take ride request
Provides timely ride assignments to providers
Assesses eligibility according to program regulations
Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery
Takes messages and routes calls to other programs

Requirements

What you’ll need

Minimum one year experience working in a call center or medical office setting
Superior Customer Service skills
Excellent communication skills, both verbal and written
Technology Savvy – proficient in Microsoft Office software and Google Suites
Strong and reliable internet connection
Flexible; able to multi-task in response to time sensitive and changing situations
Handles highly sensitive and confidential information
Positive attitude – ability to approach problems in a positive manner
Education – High School Diploma or equivalent
Bilingual in Spanish preferred but not required.

Benefits

Comp & perks

Medical, dental and vision insurance for you and dependents
22 paid time off days and 12 paid holidays
EAP FSA, with a $500 employer contribution
Triple AAA insurance
Wellness benefits
401k contribution, including 6.5% employer contributions
Internet reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

superior customer serviceexcellent communicationflexibilitymulti-taskingpositive attitudeability to handle sensitive information

Certifications

High School Diploma or equivalent