GOBHI

Call Center Supervisor

GOBHI

full-time

Posted on:

Location Type: Remote

Location: Oregon • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Supervises internal processes to assure compliance with Federal and State rules, regulations, goals and objectives of business operations program delivery.
  • Supervises staff, including coaching and training.
  • Educates Brokerage Intake Specialists on common claim issues.
  • Provides secondary review of denied rides and NOABDs to ensure compliance with Federal and State rules and regulations.
  • Responds to escalated complaints and grievances from members.
  • Primary call center Dial-Pad Administrator.
  • Assists with processing of reports.
  • Establishes and maintains relationships with other agencies and organizations in the community to meet community needs.
  • Responds to and assists potential NEMT providers with the credentialing and contracting process.
  • Works with Contracts and Network Specialist to complete the NEMT provider contracting process.
  • On-boards new NEMT providers.
  • Communicates with NEMT providers on expiring/expired driver and vehicle credentials.
  • Conducts monthly OIG/GSA sanction check of providers.
  • Recruitment of Volunteer drivers.
  • Delegates training for onboarding of volunteer drivers.
  • Coordinates volunteer driver vehicle inspections in accordance with contract and regulations.
  • Maintains accurate NEMT provider and volunteer driver and vehicle credentialing.
  • Assigns and tracks NEMT volunteer driver training.
  • Coordinates and responds to audit requests, as requested by the NEMT Operations Manager.
  • Schedules quarterly NEMT advisory committee meeting.
  • Attends required trainings as assigned.
  • Other duties as assigned.

Requirements

  • Three years experience in a public transit program or in healthcare which have included activities related to managed care or government assistance programs; or any combination of education and experience which would provide the required knowledge and abilities.
  • Excellent communication abilities, including public speaking and facilitation of complex discussions.
  • Flexible; able to multi-task in response to time-sensitive and changing situations.
  • Proven ability to maintain confidentiality and handle sensitive information.
  • Ability to escalate issues to NEMT Operations Manager, as needed.
  • Resourceful, able to network and connect people to appropriate resources.
  • Strong technical skills, able to use Microsoft Office and Google Suites databases.
  • Strong attention to detail with excellent organizational and project management skills.
  • Resilient and solution-oriented, with the ability to navigate complex challenges.
  • Education – High School Diploma or equivalent. Bachelor’s degree in healthcare administration or related field preferred.
Benefits
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Mileage reimbursement
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Cell phone and internet reimbursements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
public transit program experiencemanaged caregovernment assistance programscredentialingcontractingaudit coordinationreport processingtraining and onboardingOIG/GSA sanction checkmulti-tasking
Soft Skills
communicationpublic speakingfacilitationconfidentialityresourcefulnessattention to detailorganizational skillsproject managementresiliencesolution-oriented