Goalsetter

Customer Success Manager

• Establish and execute an engagement strategy, achieving total program adoption by districts, schools, teachers, students, and parents
• Implement Program and Project Management framework to laterally manage cross-functional teams supporting your assigned program
• Develop, manage, and coordinate internal processes to ensure that all deliverables meet designated partner needs, and are cohesive/consistent with goals and objectives
• Understand overall business priorities of each partner related to your assigned program to ensure services the partners receive are aligned to the intended vision
• Oversee all relative program activities including internal and external meetings, events, and classroom sessions
• Lead program expansion efforts in collaboration with the sales team
• Fluently understand all aspects of Goalsetter products and services, with the ability to support and execute various program deliverables that may include technical implementation or professional development
• Manage all partner program results and reporting
• Manage program strategy and provide proactive recommendations based on management of process to continually monitor/analyze results
• Manage weekly partner meetings, responding promptly to partner communications
• Gather and share partner feedback to improve Goalsetter’s product and services

Director, Partner Success