Go Swag

Full-stack Engineer

• Join the newly formed Core Services Team supporting existing client-facing and internal platforms
• Tackle product debt, build planned functionality, improve UX, and respond to client requests and new opportunities
• Grow and maintain Plus, the client-facing swag platform for inventory, shipments, and swag relocation requests
• Improve Glue, the internal platform supporting the Fulfilment and Ops teams
• Improve Claim Pages, the swag redemption technology for branded gifts
• Lead development of new Go Swag technology using an AI-first approach
• Contribute substantially to backend development for Core Services
• Lead frontend development across Core Services projects
• Use LLM-powered development tools to build functionality quickly and at scale
• Foster experimentation and rapid testing of new ideas
• Oversee system architecture, database security, sensitive-data protection, performance, and reliability
• Build scalable, maintainable, and secure software across client-facing and internal systems
• Liaise with external development partners to ensure quality and timelines

Senior Full Stack Engineer

Customer Success Manager

• Manage all inbound support channels - live chat, help email, and phone
• Be the service expert clients turn to for order status, claim pages, sizing, how to order, swaps, refunds - and pretty much anything else (full training provided)
• Keep an eye on production timelines and proactively update customers before they have to ask
• Know when to handle something yourself and when to triage it - to Customer Success, Logistics, Supply Chain, or Sales - using clear judgement, not guesswork
• Own and keep our help pages / knowledge base fresh, accurate, and genuinely useful

Senior Full Stack Engineer

Client Experience Specialist