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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer support across multiple channels, including live chat, email, and phone, while effectively triaging issues and collaborating cross-functionally with logistics, supply chain, and sales. Proven ability to maintain and enhance knowledge base content, ensuring it is accurate and useful for clients.
Highest-signal resume keywords
Customer Support ExperienceCross-Functional CollaborationStrong Written CommunicationTriage and Escalation ProcessTrack Record of Performance Metrics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Live Chat ManagementEmail SupportPhone SupportE-Commerce ExperienceKnowledge Base MaintenanceCustomer Satisfaction MetricsResponse Time TrackingResolution Time Analysis
Soft Skills
JudgmentAdaptabilityProactive Communication
Industry Keywords
Customer SuccessLogisticsSupply ChainService-Based SupportOnboarding
About the role
Key responsibilities & impact- Manage all inbound support channels - live chat, help email, and phone
- Be the service expert clients turn to for order status, claim pages, sizing, how to order, swaps, refunds - and pretty much anything else (full training provided)
- Keep an eye on production timelines and proactively update customers before they have to ask
- Know when to handle something yourself and when to triage it - to Customer Success, Logistics, Supply Chain, or Sales - using clear judgement, not guesswork
- Own and keep our help pages / knowledge base fresh, accurate, and genuinely useful
Requirements
What you’ll need- Experience in customer support (running live chat, email, and phone-based; e-commerce or service-based preference)
- Comfortable learning new systems and processes quickly in a start up environment
- Ability to work cross-functionally (e.g. with logistics, supply chain, or sales) to resolve customer issues
- Strong written communication - you can point to help pages or knowledge-base content you've built or maintained
- A clear approach to triage and escalation - tell us your process and how it's worked in practice
- A track record backed by numbers - first response time, resolution time, CSAT, or reduced escalations
- Willingness to attend onboarding in Glasgow, and flexibility to work a shift pattern that may include US hours
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Go Swag Website LinkedIn All Job Openings 11 - 50 employees 🤝 B2B 📣 Marketing 📦 Logistics 💰 Seed on 2023-07 B2B
- Marketing
- Logistics Go Swag is a Glasgow-based company (founded 2019) that partners with brands to design, source and deliver curated branded gift packs and corporate “swag. ” The company emphasizes a product-first, design-led approach and manages global compliance, sustainable sourcing, and the logistics required to deliver consistent branded experiences at scale. Go Swag operates as a B2B service for brands, combining physical product sourcing and fulfillment with tech and design roles (including an AI-powered product UI role) to simplify the complexity of corporate gifting. Client Experience Specialist 🔥 16 minutes ago 🏢🏡 Glasgow – Hybrid 💵 £25k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Manage all inbound support channels - live chat, help email, and phone
- Be the service expert clients turn to for order status, claim pages, sizing, how to order, swaps, refunds - and pretty much anything else (full training provided)
- Keep an eye on production timelines and proactively update customers before they have to ask
- Know when to handle something yourself and when to triage it - to Customer Success, Logistics, Supply Chain, or Sales - using clear judgement, not guesswork
- Own and keep our help pages / knowledge base fresh, accurate, and genuinely useful 🎯 Requirements
- Experience in customer support (running live chat, email, and phone-based; e-commerce or service-based preference)
- Comfortable learning new systems and processes quickly in a start up environment
- Ability to work cross-functionally (e.g. with logistics, supply chain, or sales) to resolve customer issues
- Strong written communication - you can point to help pages or knowledge-base content you've built or maintained
- A clear approach to triage and escalation - tell us your process and how it's worked in practice
- A track record backed by numbers - first response time, resolution time, CSAT, or reduced escalations
- Willingness to attend onboarding in Glasgow, and flexibility to work a shift pattern that may include US hours Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🕒 July 15 LEAP Wealth 1001 - 5000 ⚖️ Legal 💼 Consulting ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager aiding legal professionals in leveraging LEAP software. Focused on onboarding, training, and maximizing value from software adoption in a hybrid work environment. 🏢🏡 Glasgow – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs