GMH Communities

Manager

• Integrate new properties with the software platform
• Spearhead data and PMS migration upon sale/transfer of assets.
• Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated
• Supervise the ticket system and oversee KPI’s for the Systems Specialist
• Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel but not limited to other system oversight relating to both operational and leasing needs and integrations
• Work with the Director of Innovation to escalate any systems issues
• Maintain GMH standards and process in the property management system
• Implement new techniques and capabilities within the platform as they become available
• Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs
• Prepare and ensure accurate and timely property reporting
• Assist on billing errors, audits, real time data, and financial reporting when it pertains to the system
• Update and maintain user database
• Oversee and manage the Systems Specialist role

Systems and Integrations Manager