Glow25

Sales Support, B2B Operations Specialist – International

Glow25

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERP

About the role

  • To reduce the operational workload of our inside sales team and to make the interfaces with Marketing and E‑Commerce more efficient, we are creating the new role of Sales Support & B2B Operations Specialist.
  • This position will help stabilize our day‑to‑day sales operations, structure processes more clearly and further develop our digital sales infrastructure — in particular the B2B shop.
  • You will serve as an important bridge between Inside Sales, Key Account Management, Marketing and E‑Commerce.
  • You will handle operational tasks such as order processing, returns handling, complaints and shipment coordination — ensuring smooth day‑to‑day operations.
  • You will support our Shopify‑based B2B shop, maintain product data, respond to customer inquiries and implement minor campaigns — always with an eye for usability and scalability.
  • You will create and maintain sales enablement materials such as presentations, product sheets and campaign documents — in close coordination with the Marketing team.
  • You will ensure the structured capture and maintenance of customer, product and supplier data, providing a clean data foundation for our CRM and ERP systems.
  • You will work closely with Inside Sales, Key Account Management and Sales Leadership — and actively contribute to our internal tools and processes (e.g., Asana, Slack, Google Workspace).

Requirements

  • You have completed a commercial apprenticeship or have an equivalent qualification and have already gained experience in inside sales or customer service in a B2B environment.
  • You are familiar with order processing, master data maintenance and customer support — and you enjoy working in an organized, independent and team‑oriented way.
  • You have very good German language skills, both spoken and written, and good English skills (at least C1) for communication and documentation.
  • You are confident with digital tools — Google Workspace, Slack, Asana and similar platforms are no strangers to you.
Benefits
  • Flexible work that fits your needs. Work when and where you are most productive — with flexible hours and smart time tracking.
  • Home office? Done right! We equip you: receive a one‑time €500 allowance to set up your ideal home office.
  • Fully equipped from day one. Mac or Windows — you choose the system you prefer.
  • Glow Card — your monthly extra. €50 credit each month: shop, enjoy, celebrate — that’s €600 per year on top.
  • Learning is part of our culture. Whether Glowcademy, learning time or personal development — we invest in you, not just the numbers.
  • Let’s Glow! 40% discount on our entire range — yes, really everything.
  • Time off? Take it. 30 days of vacation + 1 personal day + up to 10 days unpaid leave if you need a longer break. New Year’s Eve is additionally a day off.
  • Stay healthy. With our company health insurance you can get up to €600 per year back for extras like vision care, alternative practitioners or dental cleaning.
  • We care about your future. After the probation period you receive a €600 contribution to your retirement plan — and if you contribute yourself, we add another 20%.
  • Exclusive perks just for you. Through our corporate benefits platforms you get discounts and freebies from strong partners.
  • Team spirit to go. Our Glow25 merch is more than clothing — it shows you’re part of something special.
  • A culture that truly shines. For five years in a row we’ve been recognized as a Top Company on Kununu — a real sign of our strong, positive and lived culture.
  • Move your way. From workouts to wellness getaways — you decide how to stay fit. Choose between Urban Sports Club or Wellpass.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingmaster data maintenancecustomer supportsales enablement materialsdigital sales infrastructureB2B operationscampaign implementationdata maintenance
Soft Skills
organizedindependentteam-orientedcommunicationproblem-solving
Certifications
commercial apprenticeshipequivalent qualification