GlossGenius

Engineering Manager

• Lead and develop a team of senior and staff engineers, understanding their skills and fostering their professional growth to achieve daily tasks and long-term career goals.
• Work closely with product managers, designers, and other teams to define the long-term technical and product strategy and the necessary steps for its realization.
• Prioritize, plan, and ensure team and cross-functional alignment to execute key initiatives and achieve business results.
• Establish and implement effective engineering processes focused on quality and progress in key product initiatives.
• Collaborate with recruiting to build and retain a high-performing engineering team by attracting top talent.

Engineering Manager, App Platform

Customer Support

• Deliver best-in-class, personalized support to meet our high standards for customer satisfactionWork with customers to understand their goals and address their challenges through effective ticket responses
• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
• Work with a dynamic team to achieve team company goals such as customer acquisition and retention
• Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.

Engineering Manager, App Platform

Customer Support Expert