GLORY

Manager, Customer Operations Consulting

GLORY

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $88,000 - $125,000 per year

About the role

  • Lead Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way
  • Facilitate the achievement of all established project/program/POC metrics (goals/success criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners
  • Decrease Proof of Concept (POC) length and increase POC conversion rates.
  • Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization
  • Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to leverage data into actionable insight/tasks/enhancements
  • Manage prospects’, customers’, and partners’ perceptions of their relationship with the Glory brand resulting from all their interactions with solutions during projects/programs/POCs

Requirements

  • Bachelor’s degree or equivalent experience in business, customer support, sales, business development or related area
  • 5-7+ years leading a team of professional services/consulting, technical sales, or business development professionals in a fast-paced organization
  • Demonstrated commercial mindset and ability to develop and manage operational relationships with prospects, customers, and partners
  • Experience implementing and supporting complex hardware, connectivity and software technology solutions and products to customers and internal teams
  • Proven track record leading the implementation of new customer and business growth opportunities
  • A true passion for customers
  • Skilled at influence management, with strong leadership, team and cross-functional collaboration skills
  • Proven ability to communicate mission critical information in a timely manner tactfully and diplomatically yet with a sense of urgency in order to keep all parties executing against customer expectations and requirements
  • Previous experience evolving large-scale proofs of concept from pre-sales, to testing, to successful implementation
  • Ability to adapt to ever-changing business environments
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong customer advocate with the ability to handle escalated situations successfully to conclusion.
  • Analytical problem solver with process-oriented mind-set
  • Able to ensure that projects are being documented appropriately to mitigate risk and to be delivered on time.
  • Able to travel as needed to support the needs of the business
Benefits
  • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
  • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscustomer relationship managementtechnical salesbusiness developmentproof of concept implementationhardware technology solutionssoftware technology solutionsconnectivity solutionsoperational metrics
Soft Skills
leadershipinfluence managementcross-functional collaborationcommunicationcustomer advocacyanalytical problem solvingadaptabilitypersuasionnegotiationconsensus building
Certifications
Bachelor's degree