Training Solutions Manager
GLORY
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $78,000 - $110,000 per year
About the role
- Develop and execute training strategies aligned with organizational objectives.
- Conduct needs assessments with customers to identify skill gaps and learning opportunities.
- Collaborate inter-departmentally to ensure customer training aligns with Glory’s strategic plan
- Oversee the design and development of engaging training materials (eLearning, instructor-led, blended, video content, customer training documentation).
- Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices.
- Manage end-to-end training programs, including delivery and evaluation.
- Monitor training effectiveness and continuously improve based on feedback and performance metrics.
- Partner with subject matter experts (SMEs), department leads, and external vendors to create impactful learning experiences.
- Serve as a liaison between L&D, other business units and the customer to ensure training supports operational needs.
- Leverage learning management systems (LMS) and other digital platforms to deliver and track training.
- Help develop tools to monitor the effectiveness of training and customer adoption.
- Stay current with trends in learning technologies and recommend tools to enhance training delivery.
Requirements
- Bachelor’s degree in Education, Instructional Design, Business, or related field or equivalent experience in business, customer support, sales, consulting or related area
- 5+ years of experience in training development, instructional design, or L&D program management.
- Proficiency with LMS platforms and collaboration tools.
- Experience in professional services, SaaS, or technical training environments.
- Strong project management skills and ability to manage multiple initiatives simultaneously.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Proficient writing and documentation-creation skills.
- Familiarity with data-driven learning analytics and performance measurement.
- Ability to adapt to ever-changing business environments.
- Analytical with process-oriented mind-set
- Able to document projects appropriately to mitigate risk and to be delivered on time.
Benefits
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentinstructional designLMS proficiencydata-driven learning analyticsperformance measurementproject managementdocumentation creationneeds assessmentadult learning principlestraining program management
Soft skills
communicationfacilitationstakeholder engagementanalytical thinkingadaptabilityorganizational skillscollaborationcontinuous improvementcustomer focusprocess-oriented mindset