Globus family of brands

Tour Director – U.S.A.

Globus family of brands

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

Job Level

Lead

About the role

  • Manage the operation of the Globus family of brands in order to provide a quality touring experience for customers
  • Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
  • Handling day-to-day operational needs and passenger issues
  • Making effective decisions/solutions regarding passenger safety, and required tour changes
  • Collecting funds for optional excursions and completing timely and accurate tour accounting reports
  • Reading maps and providing clear & concise directions to the motorcoach driver
  • Providing feedback on suggested product changes and enhancements
  • Building solid business relationships with tour suppliers and internal partners by establishing rapport, utilizing influence rather than control
  • Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
  • Providing feedback to internal partners on supplier quality issues within the region
  • Meeting or exceeding customer tour rating goals for North and South American tours
  • Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization

Requirements

  • Experience as a Tour Director with the Globus family of brands is required
  • Reside in the United States
  • Previous experience conducting tours or leading groups as a Tour Director for the Globus family of brands
  • Destination expertise in the Western region of the U.S.
  • Experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
  • Ability and willingness to verbally express historical, scientific and factual data in a creative, interesting, and exciting manner to both customers and internal partners
  • Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
  • Ability to travel extensively for long periods of time
  • Fluency in spoken and written English required
  • Understanding and respect of places, ideas, and cultures
  • Basic mathematical aptitude
  • Knowledge of Globus and Cosmos products, services, and policies
  • Basic level knowledge of Microsoft Excel and Microsoft Word
  • Experience working in a training and/or leadership position
Benefits
  • Generous benefit package including travel benefits and retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tour directingdestination expertisepresentation skillsmathematical aptitudeknowledge of Globus productsknowledge of Cosmos productstour accountingmap readingcustomer servicegroup leadership
Soft Skills
communicationrelationship buildingproblem solvingcustomer needs assessmentinfluenceethicsprofessionalismcreativitycultural understandingaudience engagement