Globo

Junior–Mid Sales Operations Analyst – Mid Corp

Globo

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Lead the onboarding process for new clients, ensuring a complete understanding of our products, the usability of the GloboAds platform, and best practices;
  • Serve as the primary point of contact after deal close, managing expectations and delivering value during the first days of the customer journey;
  • Monitor clients' media performance metrics and propose proactive actions to increase platform usage and perceived ROI;
  • Identify bottlenecks, friction points, and opportunities for automation in the onboarding and delivery processes;
  • Conduct client meetings and follow-ups with a consultative approach, helping clients extract maximum value from the solution;
  • Collaborate with Sales, Operations, and Finance teams to ensure deliveries and ongoing improvements across the customer lifecycle;
  • Use CRM (Salesforce) to record all interactions and keep the post-sales pipeline up to date;
  • Support the sales team by maintaining close client relationships after delivery, generating insights for personalized offers that increase purchase recurrence;
  • Support cross-sell and up-sell strategies based on client profiles and behavior.

Requirements

  • Previous experience in Customer Success, Post-Sales, Onboarding, or related areas;
  • Excellent verbal and written communication skills;
  • Strong problem-diagnosis skills and a solution-oriented mindset;
  • Organized, autonomous, and highly proactive in finding solutions;
  • Experience working with advertising clients;
  • Consultative profile with a focus on sales and business development;
  • Intermediate to advanced English proficiency;
  • Familiarity with CRM systems (Salesforce).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationstrong problem-diagnosis skillssolution-oriented mindsetorganizedautonomoushighly proactiveconsultative approach