GLOBO

Manager, Document Translation

GLOBO

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • The Translation Manager oversees the team of translation project managers responsible for delivering translation projects.
  • The manager will oversee multiple language service integration projects, new client implementations of translation and localization services and support acquisition activities for GLOBO.
  • This critical role is accountable for the overall success of the translation portfolio, provides innovative solutions for GLOBO translation systems and processes, and helps cultivate future opportunities by maintaining a high level of program quality and customer loyalty.
  • This role works very closely with all GLOBO divisions and the GLOBO leadership team to successfully deliver translation projects.
  • The manager will be measured on the on-time delivery of quotes, projects and their ability to achieve an established project margin, among other metrics.
  • Operational Management: Oversee the team of translation project managers and ensure projects are completed on time, to specifications, and to closure with accuracy and efficiency
  • Manage multiple concurrent complex, global, multi-phased client translation implementations
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multicultural clients
  • Provide project management subject matter expertise in client/prospect related discussions, presentations, or RFP responses
  • Track and manage program risks, actions, issues, decisions, and metrics for the overall program portfolio
  • Escalate and drive risks and issues to resolution
  • Manage and report on program financial spend to budget and other Translation team metrics
  • Identify team training needs and ensure successful delivery of training and professional development
  • Source, vet, and integrate best-fit translation and localization vendors.
  • Manage vendor contracts in alignment with margin and other quality goals
  • Ongoing participation and management of relevant ISO processes to maintain certification of standards.

Requirements

  • Bachelor's degree required; MBA preferred
  • 5+ years business experience
  • 3-5 years of project management experience with a proven track record of successfully managing multiple complex projects concurrently
  • Prior experience leading, managing, and mentoring a team
  • Excellent written and verbal English skills
  • native or near-native proficiency in another language is a plus
  • Solid knowledge of localization and website translation project management preferred
  • Understanding and working knowledge of CAT tools and workflows preferred
  • Knowledge of translation industry standards and best practices
  • Authorization to work in the United States