GlobeLife

Systems Engineer

• Determine business needs by applying insight and business acumen to connect concepts, make recommendations, and understand and support the rationale for changes.
• Help others identify the value behind each requirement and see the value of change.
• Influence solution approaches by participating in and supporting team members through identifying business improvement opportunities, allocating requirements across solution components, and developing design options that achieve the desired future state.
• Cultivate key stakeholder relationships, strategizing to best meet business needs, and ensuring active engagement throughout the project lifecycle.
• Mentor team members through building and managing their own stakeholder relationships.
• Create and drive adherence to business analysis work plans for analysis across multiple products, allocating work, monitoring progress, reporting status, and recommending changes or improvements where appropriate.
• Resolve complex issues and conflicts, being recognized by leadership as an authority in obtaining agreement on requirements and designs and manage/track the approval of requirements across multiple products.
• Work with department leadership to define and modernize BA practices across the organization, including researching, recommending, and implementing new BA techniques and associated tools, templates, and processes.
• Coordinate QA activities including functional, regression, integration, and user acceptance testing (UAT), ensuring thorough coverage of acceptance criteria.
• Collaborate with developers and architects to understand technical designs and translate them into testable requirements and validation strategies.
• Analyze system integrations, data flows, and APIs to identify potential failure points and define appropriate test coverage.
• Serve as a liaison between QA, development, and business teams to ensure delivered solutions meet both functional and non-functional requirements.

Senior IT Business Systems Analyst

AI Engineer

• Lead and develop robust data engineering solutions to meet the needs of our organization and business customers.
• Be responsible for establishing appropriate architecture to support current and future business requirements.
• Mentor team members and provide technical guidance on Cloud Data Lake and Data Warehouse design, development, implementation and monitoring.
• Understand, design and implement Data Security around cloud data infrastructures.
• Provide support and guidance to Data Services and other application development teams on various Data Engineering and Analytics products.

Data & AI Engineer III

Customer Retention Specialist

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.

Senior IT Business Systems Analyst

Data & AI Engineer III

Customer Retention Representative, AM Shift