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About the role
Key responsibilities & impact- Answering questions regarding coverage, premium and other policy information.
- Composing business letters, communicating effectively through written and verbal communication.
- Working independently and making judgment decisions is required.
- Making outbound calls to existing policyholders to collect delinquent premium payments.
- Reselling the benefits of our policies and providing excellent customer service.
- Using various sales techniques to help increase the retention of our policyholders.
- Recording policyholder information for reporting and transactional purposes.
- Extensive telephone contact and appropriate telephone skills are required.
- Discretion and tact must be used in providing service to customers.
- Monday to Friday schedules, no weekends.
Requirements
What you’ll need- High school diploma or equivalent.
- Basic Microsoft Office Skills, including Word, Excel, and Outlook, required.
- Minimum Typing speed of 30 wpm required.
- Experience in a call center environment preferred.
- Some experience in insurance and/or sales is preferred.
- Excellent verbal and written communication skills.
- Ability to solve complex policyholder issues with a positive attitude.
- Ability to work in a fast-paced environment and work well under pressure.
- Knowledge of life and/or health insurance terminology preferred.
Benefits
Comp & perks- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeWordExcelOutlooktypinginsurancesales
Soft Skills
verbal communicationwritten communicationcustomer serviceproblem-solvingpositive attitudeindependent workjudgmenttactdiscretionability to work under pressure
Certifications
high school diploma