Globe Telecom

Customer Support

• Delivering superior customer experience
• Engaging new & existing customers with Globe products and services
• Accomplishing sales targets
• Helping promote and campaign for company products and services through digital and offline means

Customer Experience Ambassador

Operations

• Manage and service data center infrastructure to ensure 24x7 operations
• Document and update all requests on the internal web portal ticketing system
• Deliver ITIL compliance process conformance for incident, problem and change management
• Coordinate and provide support to contractors and vendors
• Generate accurate and regular reports as required
• Any other duties or projects as assigned by the management

Customer Experience Ambassador

Data Center Site Operations Team Lead