Data Center Site Operations Team Lead

Globe Telecom

Team Lead managing data center operations ensuring 24x7 support. Overseeing operational incidents and coordinating maintenance activities for Globe Telecom's data centers in the Philippines.

Posted 6/11/2026full-timeCavite • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Manage and service data center infrastructure to ensure 24x7 operations
Document and update all requests on the internal web portal ticketing system
Deliver ITIL compliance process conformance for incident, problem and change management
Coordinate and provide support to contractors and vendors
Generate accurate and regular reports as required
Any other duties or projects as assigned by the management

Requirements

What you’ll need

Manages and services large-scale 'in-country' data center infrastructure
Ensures 24x7 operations in rotating shifts
Proactive coordination and escalation related to site operational issues
Acts as Level 2 escalation point
Understands the M&E, security, network and plumbing systems of the building
Implements best-in-class DC operations based on ITIL and industry practices
Plans and supports all preventive and reactive maintenance activities
Participates and supports internal and external audits

Benefits

Comp & perks

Equal Opportunity Employer
Diversity, Equity and Inclusion Policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data center infrastructure managementITIL complianceincident managementproblem managementchange managementpreventive maintenancereactive maintenancereport generationescalation proceduresauditing support

Soft Skills

proactive coordinationcommunicationvendor managementteam collaborationproblem-solvingorganizational skillstime managementadaptabilityattention to detailcustomer service