Globe Life American Income Division: McQuade Organization

IT Support

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Benefit Specialist – Full Training

Customer Support

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

Customer Support Representative

Producer

• Connect with company-provided clients via phone and Zoom.
• Deliver personalized insurance solutions to families.
• Train and mentor new associates as you advance.
• Build lasting client relationships with integrity and professionalism.

Insurance Producer – No Cold Calling

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
• Update and maintain accurate support documentation and FAQs
• Collect and route customer feedback for internal improvement
• Demonstrate perseverance and empathy in resolving client concerns
• Learn continuously and share your knowledge with teammates

Customer Care Specialist

Human Resources

Benefits Specialist

• Provide outstanding customer service via phone, video, and email
• Assist clients with benefits enrollment and account questions
• Handle confidential information with professionalism
• Resolve client issues and follow up promptly
• Maintain accurate records and documentation

Globe Life American Income Division: McQuade Organization

Benefit Specialist – Full Training

Customer Support Representative

Insurance Producer – No Cold Calling

Customer Care Specialist

Benefits Specialist

Customer Service Specialist

Benefits Specialist – Paid Training

Sales Associate

Insurance Producer

Benefit Specialist

Insurance Sales