Gateway Engineering & Support Engineer – Payload SME
Globalstar
full-time
Posted on:
Location Type: Remote
Location: Louisiana • United States
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About the role
- Provide advanced technical leadership and operational support for Globalstar’s Gateway Systems
- Interface across engineering, reliability, and operations teams to diagnose, resolve, and prevent system incidents
- Ensure maximum system uptime and adherence to Service Level Agreements (SLAs)
- Serve as the designated Payload Systems Subject Matter Expert (SME) within operations
- Provide technical ownership, lifecycle oversight, and performance accountability for assigned payload hardware
- Support monitoring and analysis of Gateway and Payload system performance
- Assist with troubleshooting and resolution of operational incidents and service interruptions
- Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements
- Support installation, integration, testing, and verification of new Payload systems
- Help maintain technical documentation, procedures, and operational guides
- Lead in proactive system performance tracking and reporting for Payload systems
- Assist with software validation and product testing activities
- Lead root cause analysis and corrective action recommendations
- Participate in cross-training initiatives and technical knowledge sharing
- Support a shared on-call rotation as experience and training progress
Requirements
- Bachelor’s degree in electrical engineering, aerospace engineering, or a related technical discipline
- Foundational understanding of RF principles and satellite communications concepts
- Ability to interpret technical data and documentation
- Willingness to learn and develop technical expertise in satellite systems
- Familiarity with RF Test equipment
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office
- Familiarity with NetSuite
- Experience in RF, satellite communications, aerospace, or telecommunications (preferred)
- Familiarity with Linux-based operating systems (preferred)
- Experience with data analysis tools (e.g., MATLAB, Python, Excel, or similar) (preferred)
- Knowledge of Software Defined Radios (SDRs) or FPGA concepts (preferred)
Benefits
- Paid Time Off
- Paid Holidays
- 401(k) Plan with Company Match
- Employee Stock Purchase Program
- Voluntary and Company Paid Group Life Insurance
- Short- and Long-Term Disability Insurance
- Medical FSA
- Dependent Care
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Comprehensive and Interactive Wellness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RF principlessatellite communicationsdata analysissoftware validationroot cause analysisperformance accountabilitypayload hardware oversightsystem performance trackingtroubleshootingintegration testing
Soft Skills
analytical skillsproblem-solving skillstechnical leadershipcommunicationcollaborationwillingness to learnknowledge sharingcross-trainingoperational supportperformance improvement