GLOBAL SIDE

IT Customer Support Specialist – 1st & 2nd Level Support

GLOBAL SIDE

full-time

Posted on:

Location Type: Hybrid

Location: München • Germany

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About the role

  • Your role in IT support includes providing technical assistance, resolving software and hardware issues, and maintaining systems to ensure smooth operations.
  • You assist users with their technical problems and minimize downtime.
  • Analyze and support customers with software issues.
  • Assist users with IT-related questions and problems.
  • Install and maintain software.
  • Identify and fix technical faults.
  • Record, manage, and coordinate support requests.
  • Handle technical inquiries from our customers.
  • Train users on our software products.
  • Design and conduct technical workshops, both on-site and virtually.
  • Provide support to our consulting team.
  • Coordinate our release deliveries.
  • Take responsibility for operational processes.
  • Support software testing.

Requirements

  • Completed vocational training as an IT management clerk (Kaufmann/-frau für Informationsmanagement) or as an IT specialist (Fachinformatiker), ideally with experience in a Fintech company, bank, or insurance provider.
  • Several years of experience in 1st and 2nd level support.
  • High self-motivation and an independent, structured working style.
  • Enjoy working hands-on and finding new solutions.
  • Strong communication skills and a team player attitude.
  • Excellent knowledge of MS Office and other relevant software applications.
  • German language skills at minimum C1 level; good English skills are an advantage.
  • Strong conceptual and analytical skills and a high solution orientation.
Benefits
  • Flexible working hours with a hybrid work model
  • State-of-the-art technical equipment
  • 30 days of vacation per year
  • Company bike leasing
  • Deutschland-Ticket (Germany-wide public transport ticket)
  • Personalized training budget for your professional development
  • Regular team events with fun activities
  • Annual company offsite on the Algarve in Portugal
  • Annual team visit to Oktoberfest (Wiesn)
  • Of course: fruit, drinks, coffee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical assistancesoftware troubleshootinghardware troubleshootingsoftware installationtechnical fault identificationsupport request managementsoftware testing1st level support2nd level supportsolution orientation
Soft Skills
self-motivationindependent workingstructured working styleproblem-solvingcommunication skillsteam playerconceptual skillsanalytical skills
Certifications
IT management clerkIT specialist