GLOBAL SIDE

Account Executive

• Provide technical support
• Resolve software and hardware issues
• Maintain systems to ensure smooth operation
• Assist users with technical problems
• Analyze and support customers' software issues
• Install and maintain software
• Identify and troubleshoot technical faults
• Log, manage and coordinate support requests
• Handle customers' technical inquiries
• Train users on our software products
• Design and conduct technical workshops, both on-site and virtually
• Provide support to our consulting team
• Coordinate our release deployments
• Responsible for operational processes
• Support software testing

IT Support Specialist 1st & 2nd Level