GLOBAL SIDE

Account Executive

• Provide technical support
• Resolve software and hardware issues
• Maintain systems to ensure smooth operations
• Analyze and support customer software issues
• Assist users with IT questions and problems
• Install and maintain software
• Identify and rectify technical faults
• Log, manage and coordinate support requests
• Handle technical inquiries from our customers
• Train users on our software products
• Design and deliver technical workshops, both on-site and virtually
• Support our consulting team
• Coordinate our release deployments
• Take responsibility for operational processes
• Support software testing

IT Customer Support — 1st Level Support, 2nd Level Support