GLOBAL SIDE

IT Support Specialist – 1st & 2nd Level Support

GLOBAL SIDE

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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About the role

  • Provide technical support
  • Resolve software and hardware issues
  • Maintain systems to ensure smooth operation
  • Assist users with IT questions and problems
  • Install and maintain software
  • Identify and fix technical faults
  • Log, manage and coordinate support requests
  • Handle customers’ technical inquiries
  • Train users on our software products
  • Design and deliver technical workshops, both on-site and virtually
  • Support software testing.

Requirements

  • Completed apprenticeship as an Information Management Clerk (Kaufmann/-frau für Informationsmanagement) or as an IT specialist (Fachinformatiker/-in)
  • Several years of experience in 1st and 2nd level support
  • High self-motivation and an independent, structured way of working
  • Enjoy troubleshooting and finding new solutions
  • Excellent knowledge of MS Office and other relevant software applications
  • German language skills at least level C1
  • Good English skills are an advantage.
Benefits
  • Flexible working hours with a hybrid working model
  • State-of-the-art technical equipment
  • 30 days of vacation per year
  • Company bike leasing
  • Deutschlandticket (Germany public transport pass)
  • Personalized training budget for your professional development
  • Regular team events with a fun factor
  • Annual company retreat in the Algarve, Portugal
  • Annual team visit to the Wiesn (Oktoberfest)
  • Of course: fruit, drinks, coffee

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportsoftware installationhardware troubleshootingsoftware testingfault identificationsupport request managementuser trainingworkshop designsystem maintenanceIT problem resolution
Soft skills
self-motivationindependent workingstructured approachtroubleshootingsolution findingcommunicationcustomer serviceteam collaborationadaptabilitytime management
Certifications
Information Management ClerkIT specialist