Global Satcoms

Maritime IT Field Service Technician

Global Satcoms

contract

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

Cyber SecurityIoTTCP/IP

About the role

  • Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus)
  • Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks
  • Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment
  • Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues
  • Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards
  • Ensure all safety protocols and client-specific requirements are followed during onboard interventions
  • Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions
  • Provide customer training and onboard support during handover when necessary

Requirements

  • Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred)
  • Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems
  • Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices
  • Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment
  • Ability to read technical diagrams and interpret system schematics
  • Strong communication, documentation, and customer service skills
  • Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus
  • Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice
Benefits
  • Competitive field rates and project-based compensation
  • Exposure to global clients in maritime, offshore, and oil & gas sectors
  • Ongoing training and certification opportunities
  • Opportunity to work within a dynamic and fast-growing international team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VSAT systemsC-bandKu-bandKa-bandL-band terminalsIT systems integrationTCP/IP networkingVLANsVPNscybersecurity compliance
Soft Skills
communication skillsdocumentation skillscustomer service skillscollaborationproblem-solving
Certifications
valid seafarer’s medical (ENG1 or equivalent)