Global Radiance Review

DevOps Engineer

• Own the reliability of systems and define reliability targets
• Instrument and measure against reliability targets
• Build tooling and runbooks for failure recovery
• Partner with dev teams for operational quality
• Lead production incident resolution

Site Reliability Engineer – SRE

Manager

• Oversee the end-to-end software development lifecycle, ensuring quality, compliance, and timely deployment
• Manage risks to release scope, schedule, and quality
• Create and manage a release calendar (major, minor, and emergency fixes)
• Work with cross-functional teams (developers, testers, IT) to ensure alignment
• Oversee the actual deployment of software updates, often managing non-production environments like sandboxes

Release Manager

Full-stack Engineer

• Works with the lead architect to define and guide the implementation coordination of architecture models in a system.
• Engages business and technical teammates to align the direction and architectural approach that delivers value in a system and aligns with the value stream and enterprise architectures.
• Has deep knowledge of the domain technology and participates as an active team member developing code for release.
• Defines, creates and updates software system architectures and guides its implementation with Software Engineers and Software Developers.
• Ability to analyze architecture and engineering data to solve complex problems, recommend solutions, and improve products and processes.
• Identifies and defines system architectures that streamline internal development and operations in the team.
• Creates and documents functional and detailed design architectures.
• Ensures the system is secure, resilient, observable, and able to evolve as new customers and features are added.
• Drives long-term modernization and technology direction.
• Actively engages with Product Owners and technical teammates to aid in translating customer requirements into system requirements.
• Leads architecture definition and concepts within a system.
• Works closely with Solution Architects and System Engineering, ensuring system architectures align with the value stream architecture.
• Collaborates to define, scope, and refine architecture backlog items.
• Mentors, guides, and coaches Software Engineers and Developers on the practices of system and solution architectures.
• Continuously learns and applies industry best practices on modern software delivery practices.
• Collaborates with cross-functional teams to accomplish project and product objectives.

Software Architect

• Own the reliability of systems they don't write
• Prevent fires rather than fighting them
• Remain in the on-call rotation and are effective incident responders
• Raise the reliability floor for everyone
• Focused on resilience and reliability outcomes
• Build the internal capability that lets SREs and dev teams ship with confidence
• Measure success by planned, high-leverage work

Senior Site Reliability Engineer

Customer Success Manager

• Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement.
• Translate complex data sets (using SQL, Python, Tableau, or Excel) into actionable insights that inform strategy.
• Monitor key metrics to proactively identify at-risk customers and assist in developing retention strategies.
• Collaborate with product teams to improve features based on user data and refine internal customer success workflows.

Customer Success Analyst

QA Automation Engineer

• Design, develop and execute automation scripts
• Analyzing data to identify trends, performing root cause analysis, and recommending corrective actions
• Ensuring products meet industry standards and customer expectations
• Work with production and engineering teams to fix issues and train staff on quality standards
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Collaborate with technical leads, software testers, and SRE team to ensure release quality
• Work with software testers to create and implement quality control processes, standard operating procedures (SOPs), and quality guidelines
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up to date with new testing tools and test strategies

Solutions Engineer

• Ownership of the externally facing customer interactions to include demonstrations of the systems
• Primary contact for all customers, being a primary point of contact until product implementation begins
• Manages the Customer Relationship Management (CRM) system
• Provide Teams/Zoom calls, Webinars, phone calls and technical briefs and documentation upon request
• Facilities collaboration with dedicated deployment/installation team
• Bridge the gap between customers and internal development teams by feeding user requirements and technical feedback back to developers.

Technical Customer Success

• Act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting
• Diagnose complex technical issues and act as an escalation point for support teams
• Educate customers on best practices, new features, and optimization strategies
• Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction
• Conduct product demos for users or stakeholders
• Analyze logs to troubleshoot API failures
• Meet with customers to review usage data and success metrics
• Document product bugs and feature requests for developers