Global Payments Inc.

Senior Customer Success Manager

Global Payments Inc.

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $85,000 per year

Job Level

Senior

About the role

  • Own, manage and develop the Global Payments Customer Experience strategy.
  • Design and implement strategic objectives to improve customer loyalty and satisfaction.
  • Analyze data and metrics to ensure customer feedback impacts strategy and product development.
  • Plan, coordinate and execute the Customer Experience training curriculum.

Requirements

  • Bachelor's Degree
  • Typically Minimum 8 Years Relevant Exp
  • Experience with customer journey mapping
Benefits
  • medical, dental and vision care
  • EAP programs
  • paid time off
  • recognition programs
  • retirement and investment options
  • charitable gift matching programs
  • worldwide days of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer experience managementstrategic planningdata analysiscustomer loyaltycustomer satisfactiontraining curriculum developmentcoordinationexecution
Certifications
Bachelor's Degree