Global Payments Inc.

Customer Success Manager, Customer Success Coordinator

Global Payments Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Job Level

Junior

About the role

  • Proactive outreach
  • Proactively contact clients to build trust, strengthen relationships, and ensure they have the training and tools needed to succeed
  • Support clients to resolve any issues and perform necessary troubleshooting
  • Ensure appropriate solutions are implemented and functioning
  • Respond to all incoming emails within 24 hours
  • Proactive retention of at-risk clients
  • Analyze customer feedback, usage data, and behavior
  • Collaborate with internal teams to resolve customer issues
  • Track and analyze customer retention metrics and trends

Requirements

  • Proven experience in customer relationship management, account management, retention, customer service, or a similar role (at least one year)
  • Excellent communication, listening, and interpersonal skills
  • Technical expertise with SaaS tools, networks, and payment card network infrastructure
  • Demonstrated problem-solving abilities and emotional intelligence
  • Ability to analyze data and draw insights to optimize customer engagement
  • Attention to detail, strong organizational skills, and rigor in follow-up
  • Ability to quickly learn new technologies
  • Autonomy and proactivity
  • Excellent written and verbal communication skills
  • At least one year of relevant experience
  • Bachelor's degree or equivalent (education and experience)
  • Bilingual fluency in English and French (written and verbal)
Benefits
  • Career growth and visibility within a Fortune 500 company
  • Competitive base salary
  • Flexible remote work options
  • Comprehensive benefits after 30 days
  • Training provided by industry-recognized professionals
  • Opportunities for advancement in a dynamic environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementaccount managementcustomer serviceSaaS toolsdata analysistroubleshootingcustomer retention metricspayment card network infrastructureproblem-solvingemotional intelligence
Soft Skills
communication skillslistening skillsinterpersonal skillsattention to detailorganizational skillsproactivityautonomydata-driven insightsrigor in follow-upbilingual fluency
Certifications
Bachelor's degree