Application Support Analyst
Global Payments Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Warsaw • Poland
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About the role
- Monitor the health and performance of critical applications and systems using Kibana and other monitoring tools
- Respond promptly to alerts and incidents during on-call shifts
- Diagnose and resolve application-related issues
- Execute and troubleshoot issues with the jobs for continuous integration and deployment
- Maintain and improve automated deployment pipelines
- Perform routine network application health checks
- Execution and monitoring of application releases to production environments
- Utilize Kibana to create and analyze dashboards, logs, and watchers
- Utilize your knowledge of basic Linux commands to assist in troubleshooting and maintaining application servers
- Work with cloud resources to ensure application scalability and resilience
- Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions
- Collaborate with team members to share knowledge and best practices
- Collaborate with network and infrastructure teams to ensure optimal network performance
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- Minimum 3 years relevant experience in application support, monitoring, and troubleshooting
- Proficiency in using Kibana for log analysis and monitoring
- Knowledge of basic network protocols and health checks
- Experience with production release processes and coordination
- Familiarity with Linux and cloud computing environments
- Excellent problem-solving skills and the ability to work well under pressure
- Advanced knowledge of English, written and verbal (C1 - C2)
- Intermediate knowledge of Polish, written and verbal (B1-B2)
Benefits
- private medical care
- onboarding training
- training for employees
- lunch pass/Pluxee multisport cards at preferential prices
- possibility to join a group UNUM life insurance
- fresh fruits every Wednesday
- delicious coffee from Praska Palarnia every day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportmonitoringtroubleshootingcontinuous integrationdeployment pipelinesnetwork health checkslog analysisLinuxcloud computingproduction release processes
Soft Skills
problem-solvingability to work under pressurecollaborationknowledge sharing
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology