Global Payments Inc.

Senior Manager, Professional Services

Global Payments Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Ensures team adherence of all onboarding processes, policies and procedures
  • Identifies opportunities for coaching and/or process improvements
  • Champions change and follows through
  • Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans
  • Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience
  • Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate
  • Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations
  • Determines needed product enhancements to advance the company’s business objectives or specific client needs
  • Consults on regulatory and compliance concerns and provides recommendations for company best practices
  • Executes mitigation plans for any negative customer experience and/or financial impact through root cause analysis and issue tracking
  • Assists with strategic goal planning and monthly KPI targets

Requirements

  • Relevant experience or accredited degree in related field of study or relevant experience
  • Minimum 8 years’ experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position
  • Other relevant experience with consulting, project management, and/or account management
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementroot cause analysisissue trackingKPI targetsprocess improvementsregulatory complianceconsulting
Soft Skills
coachingchange managementteam leadershipcommunicationcollaborationstrategic planning