Executive Assistant/Coordinator
Nen Creative
Dispute and Risk Officer
Global Payments Inc.
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteSalary
💰 A$85,000 - A$92,000 per year
Job Level
Mid-LevelSenior
About the role
- Handle the administration of Chargeback and Direct Debit Claim management according to internal policies and Scheme standards
- Respond to enquiries from clients seeking assistance or support regarding chargebacks or claims in a prompt, professional and efficient manner
- Meet deadlines to respond to payment schemes in order to increase recovery ratios and minimise losses
- Review and analyse transactional activity through transaction monitoring systems within payment platforms and action alerts, or flag for escalation where needed
- Contribute to the general running of the Department, which may include monitoring, periodic merchant activity reviews, requesting information from merchants
- Provide assistance to internal stakeholders with enquiries relating to transaction disputes, or the prevention of payment fraud
- Assess risk, acceptability, and compliance of merchant activity against Global Payments guidelines and policies
- Contribute to the continuous improvement of team processes and procedures through the sharing of ideas, feedback and innovative suggestions
- Provide recommendations to management in the event of escalated approval requirements
- Initiate consistent merchant communication and follow-through of risk investigations where required
- Resolve merchant issues by exercising discretion and independent judgement in making decisions
- Liaise with key business partners including banking partners and nominated clients
- Other duties as reasonably requested by Global Payments.
Requirements
- Prior experience in and knowledge of the payments industry or related experience within applied payment dispute management
- Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders
- Strong attention to detail and analytical skills
- Capability to collaborate, exchange information, and gain mutual support in a small team environment and with internal partners
- Experience in following defined processes to meet various SLAs, as well as understanding their importance and the drivers behind them
- Excellent data gathering skills and resourcefulness, including the ability to perform basic data manipulation
- Experienced in problem solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
- Ability to work independently in a fast-paced and rapidly changing environment
- Ability to develop a good understanding of different business models, products, services, types of customers, geographic locations, and the potential risks associated with those activities with relation to payments
- Ability to work autonomously
