Manager, Sales Excellence
Global Industrial Company
full-time
Posted on:
Location Type: Office
Location: Port Washington • New York • Washington • United States
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About the role
- Directly manage all teams
- Foster the professional growth and development of the teams through coaching, mentorship, and training
- Set performance expectations, coverage models, and workload priorities across all teams
- Lead hiring, onboarding, coaching, and performance management
- Conduct regular 1:1s, team reviews, and development planning
- Oversee daily execution of quote creation, order entry, quote resolution, and quote-to-order conversion
- Ensure accuracy, compliance, and timely completion of customer and seller requests
- Monitor queues, backlog, and service levels to maintain operational standards
- Support the execution of sales programs and operational initiatives impacting Sales Excellence
- Partner with the Sr Manager, Sales Programs & Support on planning, rollout, and adoption of sales initiatives
- Ensure teams are aligned to program requirements and execution expectations
- Evaluate workflows across quoting, order entry, and account support to identify inefficiencies and risks
- Implement process improvements to reduce cycle time, errors, and rework
- Partner with Sales Ops, IT, and cross-functional teams on system and process enhancements
- Track and report on KPIs including turnaround time, backlog volume, closure rates, and accuracy
- Analyze trends and recommend staffing, workflow, or process adjustments
- Provide regular operational updates and insights to leadership
- Support sales programs and operational initiatives impacting the Sales Excellence team
- Lead or contribute to projects focused on scalability, consistency, and customer experience improvements
Requirements
- College degree or equivalent experience with strong attention to detail
- Experience in customer success, sales support, quoting, or order management
- Proven people management experience across multiple teams or functions
- Experience using data to inform staffing models, workflow changes, or process improvements
- Strong understanding of sales operations and quote-to-order processes
- Excellent communication, organization, and prioritization skills
- Proficiency in MS Word and Excel
- Ability to lead in a fast-paced, high-volume environment
Benefits
- Equal employment opportunities to all employee and applicants for employment
- Prohibits discrimination and harassment of any type
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess improvementworkflow optimizationquote creationorder entryquote resolutionquote-to-order conversionKPI trackingstaffing modelsperformance management
Soft Skills
coachingmentorshipcommunicationorganizationprioritizationleadershipattention to detailteam managementproblem-solvingadaptability